Unwavering Support Behind Every Acquisition: A Deeper Look at Our Hands-On Approach
We don’t just acquire businesses; we’re long-term partners, forever invested in their success.
Companies who join us retain their autonomy, but gain access to real people, proven practices, and a powerful network designed to help them scale smarter.
Expanding on our infographic, this article dives deeper into one key part of that commitment: the hands-on support offered by our in-house teams across departments like Strategy, HR, Legal, and more.
Strategic Planning & Growth Initiatives
Our Strategy Team is exclusively focused on helping acquired businesses accelerate organic growth. Through structured sessions, market analysis, and tailored project support, they help leadership teams sharpen their vision, scale thoughtfully, and translate strategy into results.
A few ways Strategy drives impact:
- Strategy Alignment
Facilitating One-Page Strategy Sessions (OPSS) that align leadership on long-term goals and the strategic framework needed to move the business forward. It gives our business leaders the space to zoom out from daily operations and focus on the near and distant future, mapping key priorities for the next three years with a clear view towards the next ten. - 1:1 Project Support
Providing focused support on tailored projects like market research, pricing optimization, lead generation, and go-to-market planning. Each project is designed to directly influence pipeline development and business growth. - Best Practice Sharing & Benchmarking
Hosting virtual sessions and sharing strategic models, templates, and benchmarking tools to help businesses adopt proven practices and track their performance against peers.
Testimonials
"The assistance we’ve had from the Strategy Team has been hugely beneficial. They gave us tools we can use year-on-year to calculate the impact of pricing strategies and sales on our organic growth. And we've been able to leverage the market data that was shared to grow our pipeline."
-- Ruth Mills, Managing Director, IndiCater
"The Strategy Team has been an instrumental partner to Kinetic, supporting our strategic direction and ambitious growth plans […]. Their crucial support in developing and executing our strategic vision has been invaluable and has most certainly been a key enabler to Kinetic's success, which has seen us far exceed our initial double-digit growth targets this past year."
--Stacey Wright, Chief Commercial Officer, Kinetic
Sales & Marketing Support
Our Sales & Marketing support is tailored to the needs of each business, whether that means strengthening foundational processes or enhancing what’s already working. Support is delivered through a mix of hands-on 1:1 project work and portfolio-wide best practice sharing.
Working closely with our Strategy Team and Sales & Marketing experts across the portfolio, businesses get support that helps drive revenue growth, expand market reach, and improve commercial execution.
A few ways Sales & Marketing drives impact:
- Lead Generation & Pipeline Development
Collaborating on outbound efforts, campaigns, and research to build sustainable pipelines and accelerate sales velocity. As well as helping to size markets (TAM/SAM/SOM) to define the total opportunity and narrow in on the most relevant segments, enabling each business to target the right companies with focus and clarity. - Pricing & Go-to-Market Strategy
Offering support with pricing frameworks, positioning, and launch planning to sharpen value propositions for better close rates. - Best Practice Sharing & Peer Collaboration
Facilitating knowledge-sharing sessions, and offering practical tools like campaign frameworks, internal success stories, and benchmarks that help teams scale faster.
Testimonials
"The Strategy Team delivered key inputs on shaping and defining our new pricing, which had a substantial impact on our business.
Having access to this excellent knowledge pool and these great colleagues is a competitive advantage. We are already working with them on the next strategic items to secure our growth path."
-- Stefan Muller, CEO, zeit ag
"We have access to a dedicated Volaris Strategy Team that can provide support and critical insights for market entry. They assist with TAM/SAM/SOM and market data analysis, lead list development, competitive analysis, and more."
--Randall Walsh, Group Leader, AssetWorks
Internal Events & Communications
Our Events & Communications team is exclusively dedicated to delivering internal events, development programs, and internal communications - fostering a culture of knowledge sharing, connection, and scalable employee growth.
With our businesses operating across geographies, these in-person collaboration opportunities enable meaningful connection and cross-company learning that is difficult to replicate virtually and rarely seen in the private sector.
From sourcing venues and managing registrations to overseeing accommodations, shaping content agendas, and handling on-site logistics, this team ensures every detail supports an environment where ideas are exchanged, and leaders grow together.
A few ways Events & Comm drives impact:
- Leadership & Development Programs
Including LEAP, our CEO-readiness program that supports succession planning, and other development pathways that help leaders level up and expand their influence. - Functional & Executive Summits
In-person events tailored by role or responsibility - like our Sales & Marketing Summit, Professional Services Best Practices Forum, or our Leader Summit - each designed to strengthen peer-to-peer learning and accelerate organic growth. - Ongoing Communications & Knowledge Hubs
An internal website with company-wide updates, internal webinar recordings, and internal success stories - providing a growing resource hub that helps keep our portfolio of companies aligned, informed, and continuously learning.
Testimonials
"Our Events Team’s impact extends far beyond event planning, communication, and logistics. They enable our leadership team to concentrate on content and professional development.
This team creates the perfect background for learning and team building - a key ingredient in the "secret sauce" that drives the success of our portfolio."
-- Christina Wheless, COO, Volaris Group
"Our Events Team has been an incredible partner in helping us bring our development programs to life.
Thoughtful planning, clear communication, and seamless execution have made a real impact on our team’s engagement and success this year."
--Rob Turner, Portfolio President, Volaris Group
Human Resources & Talent Management
Our Human Resources team supports a smooth integration, ensuring new businesses feel equipped and confident as they navigate our ecosystem.
After acquisition, this team consistently focuses on developing people and building strong organizations, while respecting each business’s autonomy. From development opportunities to succession planning and more, our HR team helps businesses foster employee growth and build high-performing organizations.
Succession planning also plays a key role in enabling CEOs to cascade responsibilities and decision-making to senior leaders, building leadership capacity across the business and setting the stage for long-term continuity.
A few ways HR drives impact:
- Talent & Performance Management
Supporting businesses with a formalized approach to talent development. This methodology helps employees build competencies to excel, while leadership cascades business goals to individual contributions - creating clarity and motivation around how each role drives business growth. - Leadership Development & Coaching
Delivering programs like LEAP and other leadership workshops to support employees at every stage of their career, while enabling intentional coaching and mentoring opportunities across all levels. - Compensation & Workforce Planning
Providing guidance on pay reviews, organizational structure, and workforce planning to support retention, succession, and sustainable success.
Testimonials
"I’ve been fortunate to be part of an ecosystem that’s deeply invested in employee development. Since joining [AssetWorks] in 2006 and continuing after our 2008 acquisition, I’ve had opportunities to grow in ways that may not have been possible elsewhere.
Through leadership programs like LEAP and VEGA, internal conferences, and the ability to learn from peers across the organization, I’ve continually been challenged and supported. I’ve worked hard to build my career and help grow my team—but I can confidently say that being part of a company that prioritizes talent development has made a lasting impact on both."
-- Randall Walsh, Group Leader, AssetWorks
"Volaris' HR support paid dividends sooner than expected; they helped assimilate employee data and create a structure for us to measure (and raise) employee engagement across SPARK. From Field Engineers to Senior Leadership, talent development became more intentional - demonstrating to our employees that we’re serious about their growth.
That same level of support proved invaluable as we integrated additional acquisitions into SPARK. HR played a key role in aligning disparate teams and strategic goals - ultimately playing a massive part in strengthening the business at every level."
--Matt O’Donovan, Founder of SPARK TSL, M&A Director, Volaris Group
Legal Support
Our in-house Legal team helps businesses navigate complexity with confidence, providing support across contracts, compliance, and risk management.
Many of our acquired businesses come to us without dedicated legal resources, relying instead on retainers and external counsel only when issues arise. With in-house support, they’re able to take a more proactive approach; mitigating risk early, streamlining operations, and moving quickly when opportunities arise.
The team brings global and regional expertise, helping businesses navigate complex regulatory environments and expand into new markets with confidence.
During acquisition, legal due diligence findings often highlight opportunities for improvement, and our team supports implementation from those learnings post-close.
A few ways Legal drives impact:
- Contract Review and Negotiation
Reviewing and negotiating customer, vendor, and partner agreements to reduce risk, protect revenue, and support long-term business goals. - Risk Mitigation and Compliance
Guiding teams through local and international legal requirements, helping ensure alignment with internal policies, corporate governance standards, and when needed, providing support in legal disputes. - Cross-functional, Ongoing Support
Guiding departments like Sales, Finance, HR, and Operations with contract language, policy review, and regulatory alignment, enabling faster decision-making and stronger execution.
Testimonials
"As a sales leader, having dedicated legal resources allows me to stay focused on the business side of negotiations, rather than getting caught up in the legal nuances of contracts and agreements.
When reviewing contracts and deal structures, I have confidence we’re not exposing ourselves to unnecessary risk; even when we pursue creative or custom terms. With rapid turnaround of critical documents, our in-house counsel helps keep deal cycles moving forward.
And with our business operating on both sides of the Atlantic, having access to legal expertise across regions has been invaluable - enabling us to expand into new markets with confidence."
-- Ken Jordan, Director of Sales, AssetWorks
"The Volaris Legal team have been an outstanding partner to CrossCap, consistently demonstrating deep expertise and unwavering support in both vendor and client negotiations.
Their responsiveness, practical guidance, and collaborative approach have made them an integral part of our operating rhythm. They don't just provide legal counsel—they engage as true strategic partners who understand our goals, anticipate challenges, and help us move forward with confidence and agility. We’re incredibly grateful for their partnership and commitment to our success."
--Christian Wolfe, General Manager, CrossCap
Data Security & IT
Our in-house Data Security & IT team plays a critical role in strengthening the security posture, operational resilience, and risk management capabilities of our acquired businesses.
This hybrid function provides hands-on support across compliance, infrastructure, and incident preparedness—offering guidance that helps teams implement the right tools, practices, and safeguards for their needs. Businesses benefit from advisory relationships that evolve with them, helping them stay secure, efficient, and ready to grow.
A few ways Data Security & IT drives impact:
- Cybersecurity and Compliance
Guiding teams through frameworks like ISO 27001, SOC 2, and GDPR. This team also supports customer security questionnaires, policy development, and internal audits to streamline compliance and build trust.
- Technology Enablement and Investment Strategy
Helping businesses roll out enterprise-grade tools for threat detection, cloud security, and endpoint protection, while offering support to evaluate vendors, optimize configurations, and ensure tech investments are scalable and cost-effective.
- Risk Readiness and Security Culture
Advising on business continuity, disaster recovery, and incident response planning. Our Data Security and IT Team also delivers training and phishing simulations to build a culture of self-regulation and security consciousness.
Testimonials
"The Data Security team significantly strengthened our information security posture by guiding the development of our business continuity and disaster recovery plans and shaping robust infosec policies. Their hands-on support in implementing data security tools have enabled real-time infrastructure monitoring and proactive threat detection.
Beyond technology, they’ve fostered a culture of continuous auditing, self-regulation, and risk-aware decision-making, proving to be a trusted partner every step of the way."
-- Matt Vasich, Technical Operations Manager, WebCheckout
"The Data Security & IT team has been a brilliant support. Their cybersecurity expertise is both reassuring and empowering, especially in a space that can feel daunting for a small business.
With their help, we’ve implemented enterprise-grade tools that wouldn’t normally be within reach, and negotiated better pricing on services that directly benefit us. The relationship has strengthened our security posture and made us feel more confident and capable."
--James Whiting, Head of Operations, Grosvenor Systems
Finance
Our in-house Finance team helps businesses operate with confidence, providing expert guidance along with the metrics and performance data needed to make smarter decisions. Proprietary ratios and benchmarking tools surface opportunities for improvement, strengthen forecasting, and support more confident planning.
For many newly acquired businesses, reporting within a public company environment is a new experience. Our Finance team ensures that transition is smooth by offering hands-on support and scalable practices that enhance visibility, financial accuracy, and long-term growth.
A few ways Finance drives impact:
- Metric-Driven Insights and Benchmarking
Proprietary ratios, peer comparisons and data frameworks help businesses evaluate performance, identify gaps, and make informed decisions to optimize financial outcomes. - Revenue and Forecasting Helping businesses improve forecasting accuracy, interpret key financial signals, and align revenue recognition practices with evolving business needs and standards.
- Mentorship and Integration Support
Providing ongoing guidance to finance leaders and supporting the integration of newly acquired businesses as they adopt CSI’s financial structure and language for reporting in a public company environment.
Testimonials
"The portfolio finance team has been an invaluable asset to our company. They provide expert guidance on complex or unfamiliar topics such as IFRS 15, IFRS 16, and ESOP accounting.
They also offer mentorship on financial reporting, challenging transactions, and accurate forecasting. We benefit from their experience and insight without needing to expand our internal finance team."
-- Devin (Tierney) Mejia, Director of Finance, AssetWorks
"When I joined the organization, without prior experience in the software industry, I faced a significant learning curve. From the very beginning, the Finance Portfolio group - demonstrated exceptional professionalism and support.
They patiently guided me through unfamiliar processes, proactively offered their time and expertise, and consistently made themselves available to answer questions or jump on calls when needed.
Their collaborative and approachable demeanor not only helped me meet critical deliverables during my early days but also played a vital role in my successful transition into my current role. Their impact has been both meaningful and deeply appreciated."
--Jeena Samuel, Finance Controller, Facility Force
Mergers & Acquisitions (M&A)
The M&A team helps acquired businesses grow through acquisition, supporting both strategic expansion and long-term value creation.
They work closely with business leaders to identify potential targets, assess competitive dynamics, and explore adjacent or complementary markets. Whether the opportunity is local or global, the approach is both collaborative and discreet.
Ethical walls are established to allow the secure sharing of strategic and performance data, enabling evaluation without disrupting day-to-day operations or undermining competitive dynamics. Detailed integration conversations and information sharing only begin once both parties are ready.
A few ways M&A drives impact:
- Market and Competitor Mapping
Identifying strategic targets, from direct competitors to complementary technologies and offerings in new geographies.
- Relationship Building and Evaluation
Supporting outreach, early-stage conversations, and secure data-sharing while safeguarding commercial interests on both sides.
- Financial Modeling and Deal Support
Providing guidance on valuation, due diligence, and modeling to help business leaders evaluate opportunities with confidence.
Testimonials
"Our M&A team has been essential in helping us strengthen SPARK’s impact in healthcare. With the acquisition of Hospedia, we gained the opportunity to transform bedside engagement for patients across the NHS.
More recently, the acquisition of Sentean enabled us to deploy our Fusion platform across the Hospedia estate, delivering richer patient experiences and giving care teams better tools to drive efficiency and outcomes.
Together, these acquisitions have elevated our value to hospitals, staff, and patients alike — and brought exceptional people into SPARK who continue to contribute to our success."
-- Jane Stephenson, CEO, SPARK
"Kinetic has been able to expand our offerings and accelerate our growth thanks to our M&A team’s support in helping us identify strategic partnership opportunities.
Acquisitions like Occam Systems, CELCAT, HeyHub, and Bullet Solutions have strengthened our position in the market while allowing us to deliver even more value to higher education institutions. Acquisitive growth has become a distinct strategic advantage thanks to their support."
--Luke Warren, Group Leader, Kinetic
Forever Invested
No two businesses are exactly alike, but across our network one thing remains the same: our commitment to meaningful support. From internal events to data security, and finance, we help each company grow on its own terms, with real people and proven practices by their side.
Selling isn’t just about the numbers. It’s about who you’re joining. At Volaris, we believe in the potential of every business that joins us and the people who power them. That belief is at the heart of everything we do, because there’s nothing more rewarding than seeing a company thrive post-acquisition.
If you're exploring your options, let’s talk. We’d be happy to connect or introduce you to one of our functional team leads.
